When flying with United Airlines, dependable customer service is essential for a smooth travel experience. Whether you need help booking a ticket, changing a flight, tracking baggage, requesting a refund, or managing your loyalty account, United offers multiple support channels to assist travelers efficiently.
This guide provides a detailed overview of United Airlines customer service options and what you can expect when seeking assistance.
United Airlines provides several convenient ways to connect with support.
Phone assistance is ideal for urgent matters such as:
United’s primary customer service line is available 24/7 for general travel assistance. International contact numbers are available on United’s official website based on your location.
United offers digital messaging options through:
Live chat is often faster for non-urgent matters such as seat changes, fare rules, or policy questions.
The United Airlines app provides self-service tools that reduce the need to call customer support. Through the app, you can:
Using the app is often the quickest way to manage travel plans.
If you are already at the airport, United representatives at ticket counters and gates can assist with:
Major hubs such as O'Hare International Airport and Newark Liberty International Airport provide full-service United customer support teams.
Here are the most common services United Airlines customer support handles:
Travel plans can change unexpectedly. United customer service can help you:
Many fare types now offer flexible change policies.
If you experience issues during booking, agents can assist with:
United’s baggage service team can help with:
Online claim forms are also available for convenience.
For eligible tickets, United provides refund assistance through:
Processing times may vary depending on payment method.
Members of the MileagePlus program receive dedicated support for:
Elite members often receive priority service lines.
United Airlines operates globally and provides regional contact numbers for customers outside the United States. Multilingual support may be available depending on your location.
United customer service can arrange:
Passengers are encouraged to request special assistance at least 48 hours before departure.
To reach support faster:
Weather disruptions may increase call volumes significantly.
If your flight is delayed or canceled due to weather or operational reasons, United customer service may:
Policies depend on the cause of the disruption.
As one of the largest airlines in the world, United Airlines serves millions of travelers each year. Effective customer service ensures:
United continues to expand digital tools and automated systems to enhance the customer experience.
United Airlines customer service offers comprehensive support through phone, chat, mobile app, and airport assistance. Whether you need help with reservations, flight changes, baggage claims, refunds, or MileagePlus inquiries, multiple contact options are available to meet your needs.
For the fastest service, start with the United mobile app or website self-service tools. For urgent issues, phone support remains the most direct option.